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Customer Care Help Center: Security & Privacy


Effective Date: January 1, 2014

RawlingsGear.com is an electronic marketplace for products sold or distributed by Rawlings Sports Goods Inc. ("Rawlings") and its subsidiaries. Rawlings understands that your privacy is important to you and Rawlings established this Privacy Policy to explain what information is collected on the Rawlings internet site ("Site") and how it is used. By using this Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use this Site.



Information Gathered by Rawlings.

For visitors and users to the Site, Rawlings logs standard technical information, such as your IP address and the kind of browser you are using. If you choose to register with Rawlings, you may be asked to provide personally-identifiable information ("PII"), such as your name and email address. If you choose to make a purchase on this Site, Rawlings also may collect your financial information, such as your credit card number, along with billing, shipping and other transactional information. Rawlings may collect other PII when you provide feedback or comments online, such as information about Rawlings products you own.

Rawlings uses and allows third parties to use cookies or web beacons to collect information about you and to provide a more tailored and user-friendly service to you. For example, Rawlings may use cookies to record session information, such as items that you add to your shopping cart, to record past activity or to provide better service when you return. Authorized third parties may link your name, address and email address to other information which they collect, such as past online/offline purchase information and Web usage from other sites. You can set your browser to refuse cookies, but without our cookie you will not be able to complete a purchase or take advantage of certain features of this Site.

Pixel tags are tiny graphic files that are included in HTML-encoded email messages. Rawlings uses pixel tags to gather information about emails sent to Rawlings users. When such a message is opened in an HTML-capable email program, the recipient's computer accesses Rawlings server to retrieve the pixel tag file, and allows Rawlings to record and store the date and time, the recipient's email address, and other standard logging information. These pixel tags may also read cookies.



Our Use and Disclosure of Information.

The information Rawlings collects about you in the course of our relationship is used to operate Rawlings Site and offer products and services to you. For example, Rawlings may use your PII to fulfill your order, to send you information about Rawlings and services, or to contact you when necessary. Rawlings may also use your PII to send you periodic emails about new products and services or upcoming events ("promotional email"). In addition, Rawlings looks at technical information to analyze traffic to this Site, to enhance our offerings and to provide Rawlings services to you. For example, Rawlings may use traffic information to see which portions of this Site are more frequently accessed and to gather broad demographic information.

Rawlings works with and may share information with third parties who provide services that may include, but are not necessarily limited to, website hosting, data processing and analysis, back-up and security services, and processing of credit card transactions. Rawlings may share PII with these service providers for the purpose of providing these services. Although Rawlings seeks to require these service providers to protect such PII, and to use it only for the purpose for which it was provided, Rawlings cannot be responsible for third parties' use of PII.

In order to provide you with a full range of products and services, Rawlings may share your PII with our affiliates for marketing or other purposes. An affiliate means any company that controls, is controlled by or is under common control with Rawlings. In addition, Rawlings has built relationships with selected partners that are not subsidiaries or affiliates, but which offer products or services that may be of interest to Rawlings users. If you opt-in to receive information from Rawlings, Rawlings may also share your PII with Rawlings unaffiliated third-party partners for marketing or other business purposes. Please refer to the section of this Policy titled "Opt Out," below, if you would like to opt out of having your PII shared with affiliated or unaffiliated third parties for third-party direct marketing.

Rawlings reserves the right to share PII about Rawlings users with other third parties, including: (1) with your consent or as otherwise stated in this Privacy Policy; (2) when Rawlings has a good faith belief it is necessary pursuant to a subpoena or other judicial or administrative order; (3) where required by law; or (4) at Rawlings sole discretion, where Rawlings deems it necessary to respond to claims, to protect the safety of any individual or the public, or to protect our rights or property or the rights or property of any third party. In addition, Rawlings may share aggregated demographic and statistical information with third parties.

In the event of a change of ownership or corporate restructuring (i.e. a sale, merger, acquisition or transfer of our assets), Rawlings may share or transfer your PII to a third party.



Surveys and Contests.

At various times Rawlings may offer surveys or contests to users. Surveys may ask for contact information or unique identifying information to increase the value of the results. Contests may require contact information or other demographic or personally identifiable information in order to determine eligibility. Rawlings uses information collected from surveys and contests to improve Rawlings service and to notify and contact winners of various contests. From time to time, a contest may ask users to provide content, such as recipes or tips that make the most of their product, which may be provided to the public.



Third Party Websites.

Rawlings does not control the information collection and distribution policies on Internet domains other than this Site. When you are on this Site, you may be directed to other sites that are beyond Rawlings control. For example, if you "click" on a link on this Site, the "click" may take you off of this Site. These other sites may independently collect data, solicit personal information, or send their own cookies to you. Rawlings is not responsible for any use of the information including click-stream data that you may create when using such third party sites.



Updating or Removing User Information.

You may choose to correct or update the PII you have submitted to Rawlings online through the "My Account" page. You may also remove your PII from your "My Account" page by contacting Rawlings customer service. If you request to have your PII removed from your "My Account" page, Rawlings will remove it from its active database, though it may remain stored indefinitely in our back-up media and archival records.



Opt-Out.

Rawlings does not disclose an individual customer's PII to third parties for third-party direct marketing purposes if that individual has submitted a request not to have his or her PII shared for this purpose. If you would like to opt out of having your PII shared with third parties for third-party direct marketing purposes, by U.S. mail at:
Attention: Rawlings Direct Marketing,
510 Maryville University Dr. Suite 110
St. Louis, MO 63141.

In addition, Rawlings also allows you to decide whether you want to receive promotional emails from Rawlings. You can change or update your email status within "My Account"



Offline v. Online Practices.

This Policy applies solely to Rawlings collection, use and disclosure of PII obtained online through this Site, and does not apply to any of Rawlings practices conducted offline.



Changes to This Privacy Policy.

This Privacy Policy may change from time to time. If Rawlings makes any substantive changes to this Privacy Policy, Rawlings will notify users by posting the updated Privacy Policy on this Site. Please periodically review this page to ensure your familiarity with the current version of this Privacy Policy. Your use of this Site after the changes have been adopted constitutes your agreement with the revised Privacy Policy specifically with regard to PII collected from you in the past and in the future.



Security.

Rawlings has implemented security measures to protect against the loss, misuse and alteration of the PII under Rawlings control. Although Rawlings makes good faith efforts to store PII collected by this Site in a secure operating environment, Rawlings cannot guarantee complete security. PII held by Rawlings will be maintained for a length of time appropriate to Rawlings business needs.



Use by Minors Prohibited.

This Site is designed for users over the age of 18. Rawlings complies with the Children's Online Privacy Protection Act and will not knowingly collect PII from anyone under the age of 13.



Contacting Us.

If you have any questions about this Privacy Policy, our practices, or your experience with RawlingsGear.com, please contact us at the postal address, phone number or email address listed below.

Rawlings Gear
510 Maryville University Dr. Suite 110
St. Louis, MO 63141
866-678-GEAR(4327) Toll Free
service@RawlingsGear.com