Free Online Returns Vs. Warranty Returns on Your Rawlings Bat
RawlingsGear.com is happy to offer free online returns and exchanges on unused Rawlings bats.
If you purchased your wood or non-wood bat from RawlingsGear.com and you haven't used it yet, simply visit http://www.rawlingsgear.com/customer-help/free_online_returns.asp
and follow the instructions.
If you've already used your non-wood bat and discover a problem with it, Rawlings' warranty may cover it. Contact Rawlings Sporting Goods as outlined below:
Non-wood Bat Warranty (Aluminum and Composite Bats)
Rawlings will provide a one-time bat repair or replacement within one year or 400 days for qualifying bats from the date of purchase. See your specific warranty card for the duration or contact Rawlings Customer Care at 1-800-RAWLINGS. The guarantee covers breakage or cracking that results from normal use. Abuse such as hitting metal cleats, rocks or anything other than a ball can damage your bat and will void the warranty. The warranty does not cover bats that have been used in commercial batting cages.
The Warranty Process
1. Complete an online Warranty Claim Form (go to Rawlings.com, click on About Rawlings, then Warranty Claim Form) or send an e-mail to batwarranties@Rawlings.com or call (877) 225-1041 to obtain a Return Authorization Number (RA#). Please have the following information ready: model#, length and date purchased.
2. Once you receive your RA# and return instructions, send your bat along with a valid proof of purchase (sales receipt) to the Warranty Department, RA# _____________, 641 Fanta Reed Place, La Crosse, WI 54603.
3. If the bat is deemed defective, Rawlings will send out a repaired or replacement bat.
4. If the bat does not meet Rawlings warranty requirements, it will be returned to you in its condition after testing.
If your Rawlings wood bat has been used, you will not be able to return it. There is no warranty for these bats.
or contact a Rawlings Gear Customer Care representative at (866) 678-GEAR(4327) for information on how to return or exchange your unused Rawlings bat.