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Customer Care Help Center: Your Order


Your Order :   Emails About Your Order  |   Order Status   |   Tracking your Order   |   Cancellations or Modifying an Order


Emails About Your Order

After submitting the order, we will keep you updated regarding order status via email.


An Order Confirmation email will be sent immediately following completion of the Checkout Process. It will outline upcoming steps and summarize the contents of your order. If you do not receive an Order Confirmation email within 1 hour of the order being submitted, please contact Customer Care, Toll-Free at 866-678-GEAR (4327). One of our Customer Care Specialists will be happy to assist you.


If you are notified when adding an item to your cart that it will be special ordered, we will email when that occurs.


The final email regarding your order will include shipping confirmation. And that's it! Your order should arrive in accordance with the Shipping Option selected during the Checkout process.


If for some reason there is a problem or delay processing your order, we will email with details.


In addition, order status can be tracked by simply entering the Order Number and destination Zip code in the Order Tracking section below.




Order Status

We provide two ways to check the status of your order;

We will be happy to assist you. When contacting us about an order, please reference the Order Number provided on your Order Statement.

Please note; FEDEX tracking is not available until the package is scanned at the FEDEX Distribution Center. As a result, the ability to track your package may be delayed up to 24 hours.



Order Tracking

We are happy to provide current order status through our website. Please enter the Order Number and shipping Zip code used during Checkout below. If you have additional questions, or experience problems using this tool, please contact our Customer Care department.





Don't know your order number?




Know your order number?

Please note; FEDEX tracking is not available until the package is scanned at the FEDEX Distribution Center. As a result, the ability to track your package may be delayed up to 24 hours.



Canceling or Modifying an Order

If you need to cancel a recently placed order, please contact our Customer Care department at 866-678-GEAR (4327) Toll-Free.

At Rawlings we process orders as quickly as possible. If the order has already been processed, you will not be able to cancel or modify it, but we will process an exchange or return of the item(s) in question after we receive them back from you. For more information about refunds and exchanges, click here.



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