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Customer Care Help Center: Returns & Exchanges

Returning or Exchanging an Item

Rawlings Gear is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with the purchase within thirty days after receiving the order, Rawlings Gear offers Free Quick and Easy Exchanges and Returns.

Free Online Returns

This is a free service to customers located within the 48 Continental United States who are shipping a return via FedEx. This process generates a prepaid FedEx shipping label, therefore, you must have access to a printer and a FedEx location to complete online returns/exchanges.

Refund and Exchanges:
If you are unable to use our Free Online Returns service up to $5.99 per order will be reimbursed for the return shipping method of your choice if merchandise is returned within 30 days of receiving the order. Reimbursement will be issued according to the original form of payment.
Refunds will be credited for the purchased price along with any applicable taxes.

Please Note:

• Rawlings Gear will refund or exchange any items that are in its original condition and packaging.
• Rawlings Gear will exchange or refund any used goods that are manufacturer's defects or within the Rawlings' warranty. All used returned items are subject to an evaluation process to make sure they are eligible for refund or exchange.
• No Return Authorization Number is needed
• Allow 2-5 business days to process the refund/exchange and for your account statement to reflect a credit.
• Please allow 2-4 weeks for processing a refund if the merchandise was paid for with a check or money order.
• A return address must be included. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed.
• We cannot accept C.O.D. deliveries.
• If you have any questions, please contact Customer Care by calling 866-678-GEAR(4327).

Bat Returns:

• Aluminum/Composite Bats: Please call the Rawlings Bat Return Department at 1-877-225-1041 or send an email to: batwarranties@Rawlings.com
• Wood Bats: There is not a warranty on wood bats.

Gift Return

If you return a gift purchased with a Gift Card, the Gift Card will be restored to its original value. If you wish to return a product you received as a gift, the refund will be credited to the original form of payment (i.e., the Credit Card used for the original purchase). When returning a gift, please provide the Order Number or purchaser's name, address, and telephone number to assist in the processing of the return.

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NEED HELP? CALL US! Toll Free: 1-866-678-4327 Hours: Monday - Thursday: 8 am - 10 pm ET Hours: Friday: 8 am - 8 pm ET Saturday: 10 am - 6 pm ET Sunday: Closed We offer FREE Returns! See details for bats.