Customer Care Help Center: Returns & Exchanges
Rawlings is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with the purchase within thirty days after receiving the order, Rawlings offers Free Returns and Fast Exchanges.
Free Returns - There are two options to take advantage of our Free Returns
- Label Supplied in Shipment: Use the label included in the original shipment to return eligible items for a refund.
- Free Online Returns: This is a free service to customers located within the 48 Continental United States who are shipping a return via FedEx within 30 days of receiving the order. This process generates a prepaid FedEx shipping label; therefore, you must have access to a printer and a FedEx location to complete Free Online Returns.
If you are unable to use either of the two labels provided, ship the items back via the trackable shipping method of your choice to:
RawlingsGear.com Consumer Rtrns
ATTN: Rawlings Returns Dept
220 Westlink Dr
Washington MO 63090
Please call Customer Care at 1-866-678-GEAR(4327) to place a 'Fast Exchange Order'. This will ensure you receive:
- The desired item(s) as quickly as possible
- Free Shipping on the new order
- Credit for any discounts applied to the original order
We will bill your credit card for the replacement merchandise. As soon as we receive your returned item(s), we will refund that amount to your original method of payment.
- Merchandise must be returned within 30 days of receiving the order.
- Rawlings will refund any items that are in its original condition and packaging.
- Rawlings will refund any used goods that are manufacturer's defects or within the warranty. All used returned items are subject to an evaluation process to make sure they are eligible for refund.
- As noted when purchasing, custom, personalized or engraved gloves, bats, helmets, leather goods, etc. are not eligible for return.
- Reimbursement will be issued according to the original form of payment.
- Refunds will be credited for the purchased price along with any applicable taxes.
- Allow 2-5 business days to process the refund and for your account statement to reflect a credit.
- Please allow 2-4 weeks for processing a refund if the merchandise was paid for with a check or money order.
- In order to be accurately credited, include the order number and reason for return with the merchandise.
- No Return Authorization Number is needed
- A return address must be included. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed.
- We cannot accept C.O.D. deliveries.
- If you have any questions, please contact Customer Care by calling 866-678-GEAR(4327).
- Aluminum/Composite Bats: Please call the Rawlings Bat Return Department at 1-877-225-1041 or send an email to: batwarranties@Rawlings.com
- Wood Bats: There is not a warranty on wood bats unless otherwise noted.
If you return a gift purchased with a Gift Card, the Gift Card will be credited the amount of the item.
If you wish to return a product you received as a gift, the refund will be credited to the original form of payment
(i.e., the Credit Card used for the original purchase). When returning a gift, please provide the Order Number or
purchaser's name, address, and telephone number to assist in the processing of the return.