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Customer Care Help Center: Ordering


Ordering:   Item Availability  |   Discount Policy  |   MAP Pricing  |   Payment Options  |   Sales Tax  |   How to Place an Order Online  |   Redeeming an Online Gift Card  |   Team or Group Sales


Item Availability

Item availability can be determined using your Shopping Cart or contacting Customer Care, Toll-Free at 866-678-GEAR (4327).

Occasionally, our system may inaccurately reflect an item's availability. In this event, you will be notified via email during the order fulfillment process. Details will be provided regarding additional processing requirements and applicable options.



Discount Policy

Coupon Codes and Promotional Discounts



Minimum Advertised Price (MAP)

Minimum Advertised Price (MAP) A MAP is an agreement between suppliers and retailers that specifies the lowest price at which an item is allowed to be advertised. If you've ever tried to shop around for an item and kept coming across the same price, you probably discovered that item's MAP.

Rawlings performance products fall into this category. As part of the MAP policy, these performance products also are not eligible for discounts or promotions. The MAP policy helps to support the technology and development needed for these performance products.



Payment Options

For your convenience we offer the following payment options...

To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If shipping merchandise to an address other than your billing address, the order may be delayed for verification.



Sales Tax

State laws require that we charge applicable sales tax on orders shipped to addresses in the following states:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

We do not charge sales tax on the purchase of Gift Certificates; however, items paid for with Gift Certificates will be taxed if shipped to addresses in the states or regions mentioned above.



Placing an Order

We have tried to make ordering on-line as simple as possible. The following steps will guide you through the process...

  1. Select Your Merchandise
    The simplest way to find merchandise is to browse by category or perform a search using the search box in the upper right hand corner.

    After locating the merchandise you wish to purchase, select the appropriate size and color (if necessary) and click the "ADD TO CART" button. Changes to the Shopping Cart are allowed up until the order is submitted.

    If problems are experienced when adding items to the Shopping Cart, it is possible that your Internet browser does not accept cookies. For more information about the use of cookies on our web site, click here.

  2. Proceed to Checkout
    Once you have finished shopping, it is time to checkout. From the Shopping Cart select the BEGIN CHECKOUT button. NOTE: It is important to make sure the Shopping Cart contents are correct; you will not be able to change them after submitting the order.

    Billing & Shipping Information
    The first step of the checkout process is to enter billing and shipping addresses. Then select which shipping method you wish to use. For express shipping options, click on the EXPRESS SHIPPING RATES button. This will calculate rates based on the package destination and the weight of the items in the Shopping Cart. For more information about shipping methods and rates, click here.

    If you have previously registered with us, enter the email address and password to automatically fill in billing and shipping information. If not registered with us, you will have the opportunity at the end of the checkout process to create a profile for future convenience.

    Enter any Rawlings Gear Gift Cards or Coupon Codes at this time. NOTE: Only one Gift Card and one Coupon Code are allowed to be entered per order.

    Review & Payment Information
    The next step is to review the order and provide payment information. Our online system allows credit card payments only. If you wish to pay by check or money order, please contact our Customer Care department.

    For your security, we use VeriSign® to encrypt and authorize all credit card transactions. (See our Security Policy for more information). If your credit card is not successfully authorized, please contact our Customer Care department for further assistance.

  3. Receipt/Order Processing
    After submitting payment information, an Order Confirmation page will be provided. This page will contain important order information, including the Order Number. Print this page for your records. If you have any questions or wish to check order status, please provide this Order Number.

    We will keep you informed via email as the order is processed. For more information regarding order status, click here.



Redeeming an Gift Card Online

Gift Cards may be applied to orders placed through our website or over the phone by Customer Care. You will be prompted for a Gift Card code during the second step of the Checkout process. If the amount of your Gift Card exceeds the order total, the balance will remain active for later use. If you have questions regarding Gift Cards please call our Customer Care department, Toll-Free at 866-678-GEAR (4327), or email us at service@Rawlings.com.



Team or Group Sales

We are more than happy to assist with team or group sale needs. For more details, please contact Team Sales, Toll-Free at 866-678-GEAR(4327).



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